FAQ

eczema, dermatitis, itchy skin, skin rash

I've tried everything. How do I know if exederm will work for me?

Can eczema be cured?

Are exederm products safe for children?

Are exederm products safe for all ethnicities?

Can I use exederm on my body as well as my face?

Will exederm work with other products?

Why and when should I use the exederm flare control cream?

Can I use exederm flare control cream every day?

Can I wear make up over exederm products ?

Will exederm help with acne?

Will exederm clog my pores?

What does exederm actually contain ?

How can I test for allergic reaction?

Are exederm products FDA approved?

Are exederm products tested on animals?

Are exederm products gluten free?

Are there other ways to place my order?

Do you charge sales tax ?

What the deal on shipping & handling costs

What about international orders?

Is the site secure?


I've tried everything. How do I know if exederm will work for me?

exederm is a logical choice. Its possible that many of the products you may tried in the past could contain ingredients that may irritate. Check the label.

exederm is formulated to avoid these irritants, giving you the best chance for success.

If exederm isn’t right for you simply return for a refund.


Can eczema be cured?
Unfortunately, there is no cure for eczema regardless of what you may read on some internet site. Fortunately, eczema is controllable with continued daily use of products such as exederm.

Are exederm products safe for children?
exederm flare control cream is recommended for children over the age of 2 you should seek your doctors advice for younger children.

All other exederm products including wash, intensive moisturizer, lotion, shampoo, conditioner and oil are suitable for children of all ages


Are exederm products safe for all ethnicities?
Yes, all skin types and nationalities have had success with exederm.


Can I use exederm on my body as well as my face?
Yes, you can use exederm products on either face or body. But do keep away from eyes

Will exederm work with other products?
exederm cleansing wash and exederm intense moisture cream can be used as part of your everyday skin care routine and may be used with other products. If your doctor has prescribed a medication remember to always follow the instructions. We recommend that you also take the time for read the instructions on exederm flare control cream


Why and when should I use the exederm flare control cream?
exederm flare control cream is for temporary relief of itching associated with skin irritation such as eczema or contact dermatitis for soaps, detergents or cosmetics.

You should apply not more than 3 to 4 times daily


Can I use exederm flare control cream every day?
As with all hydrocortisone creams, we do not recommend using the product every day. Instead it should be used to control eczema flare-ups.

If conditions worsens or if symptoms persist for more than 7 days or clear up and occur again within a few days, stop use of this product and do not begin use of any other hydrocortisone product unless directed to do so by your doctor.


Can I wear make up over exederm products ?
Yes, you can still wear make up...but always check the label for common irritants and look for products that are non-comedogenic


Will exederm help with acne?
The exederm range is designed to treat dry skin conditions such as eczema rather than as a treatment for acne. However, we have formulated our range to be non-comedogenic (non-pore clogging)


Will exederm clog my pores?
No. exederm products are formulated to be non-comedogenic (non-pore-clogging).


What does exederm actually contain ?

We’re glad you asked. We have worked with a number of experts to identify a list of ingredients that avoid common irritants and are gentle on the skin.

You will find the list below along with a short description.

Please contact us if you would like more details or wish to clarify anything


Capric Triglyceride
Also called fractionated coconut oil. It is a highly refined emollient (moisturizer) that helps improve spreading of skin care formulations

Caprylyl Glycol
This is emollient base that holds the formulation's preservative system

Ceteareth-20
This is a surfactant (cleansing agent) and also acts as a solubilizing agent

Citric Acid
Citric acid is commonly known as lemon juice, it is used to adjust the Ph balance of the formulation

Decyl Glucoside
An extract from coconut oil, palm kernel oil and glucose. It has mild foaming properties

Disodium Cocoglucoside Sulfosuccinate
A natural biodegradeable surfactant (cleansing agent) derived from plants

Disodium Cocoamphodiacete
An gentle surfactant (cleansing agent) often used in baby care formulations

Glycerin
An effective natural moisturizer that can attracts moisture from the environment. Commonly used in skin creams, lotions, skin cleansers. Helps condition the skin

Glyceryl Stearate
Derived from natural stearic acid and glycerin. A popular emulsifier and emollient used in cosmetic preparations such as creams and lotions, providing stability as well as excellent texture.

Hydrocortisone
Hydrocortisone is considered by most doctors as the "gold standard" for the 1st line treatment of eczema. It is a corticosteroid that is used topically on the skin. It is a synthetic version of the naturally-occurring cortisol or hydrocortisone produced by the adrenal gland. Corticosteroids have anti-inflammatory effect to reduce itching and redness.

Palmitic Acid
Palmitic acid is one of the most common saturated fatty acids found. It is a major component of the oil from palm trees (palm oil and palm kernel oil). It is often found as an additive in dairy products.

Petroleum
Highly purified, pharmaceutical grade of white petroleum jelly

Phenoxyethanol
A mild liquid preservative with anti-microbial properties, it is paraben-free and formaldehyde-free

Sodium Benzoate
Commonly used preservative often used in foods and soft drinks

Sodium Chloride
Common salt, it is used to help balance the formulation

Stearic Acid
A long chain fatty acid that helps to harden plant derived oils, often used in the food industry

Tetrasodium EDTA
A water softening chelating agent that reacts with salts found in hard water and makes them water-soluble.

Xanthan Gum
A corn based stabilizer that keeps cosmetic ingredients from separating and helps maintain a consistent texture


How can I test for allergic reaction?
Apply a small amount of the product to the nape (back) of your neck, or to the underside of your neck at the jawline. If no redness or irritation appears, you will probably not have an allergic reaction. If redness persists, discontinue using the product. If redness continues after you have stopped using the product, consult a doctor.


Are exederm products FDA approved?
All of our products are manufactured in the USA to highest quality standards. exederm flare control cream is available without a prescription, and meets the all of the requirements of an FDA “Monograph” product


Are exederm products tested on animals?
No. exederm products are most definitely not tested on animals.


Are exederm products gluten free?
Yes. exederm products are gluten free.


Are there other ways to place my order?
Yes. If you prefer call us with your credit card information at 908 630 9445. or you can send it via U.S. mail to:

exederm
P.O. Box 183
Basking Ridge
NJ 07920


Do you charge sales tax ?
We are required to collect tax in NJ


What the deal on shipping & handling costs
We ship via the US postal service using express mail. All orders are dispatched within 24 hours of receipt (mon-fri) and can take up to 10 days to reach their destination.


What about international orders?
There is a flat rate charge of $25 for international orders - Please allow up to 2 weeks for delivery. For orders to Canada, standard US mail rate apply


Is the site secure?
www. exederm.com is committed to protecting your security and privacy. For information regarding security and privacy, please review the privacy policy page

We Secure Sockets Layer (SSL), an advanced security protocol that protects your credit card information and ensures secure online ordering. SSL Internet connections are encrypted, and thus protect all credit card ordering information, including your name, address and credit card number, so no one can read it in transit. We use secure technology, privacy protection controls, and restrictions on employee access, to safeguard your personal information.